Privacy, explained clearly.

HAGWON X is a digital education service operated by Kiyan Tahmasebi from Dubai, United Arab Emirates. References to “HAGWON X,” “we,” “us,” or “our” mean the operator of the HAGWON X service.

For privacy questions or requests, email support@hagwonx.com. This policy applies to the HAGWON X website, application, learning tools, and related support communications.

We do not store your full payment-card number; that is handled directly by our payment processor when you subscribe to a paid plan. Please do not submit government identifiers, financial information, medical information, passwords, or other highly sensitive information in prompts or uploads.

• Provide and personalize the service: authenticate users, save work, generate study content, adapt difficulty, and show progress.
• Operate and improve HAGWON X: test features, investigate errors, measure reliability, and understand how the service is used.
• Protect the service: enforce usage limits, prevent abuse, secure accounts, and investigate suspicious activity.
• Communicate: send verification, password-reset, parent-invitation, security, and support messages, and weekly progress reports to linked parents (timed to the student's time zone).
• Meet legal obligations: respond to lawful requests and establish, exercise, or defend legal claims.

Depending on the circumstances, processing may be necessary to provide the service you request, based on your consent, necessary for legitimate operational and security interests, or required by law. Where we rely on consent, you may withdraw it, although this does not affect earlier lawful processing.

HAGWON X uses third-party artificial-intelligence models through secure application programming interfaces to generate explanations, tutoring responses, quizzes, flashcards, mock exams, language activities, writing feedback, and study recommendations.

To produce a response, we may send an AI service provider the prompt you submit, relevant recent conversation context, selected settings, and text extracted from files you ask HAGWON X to use. HAGWON X does not currently use your content to train its own foundation model. The provider processes that information to supply the requested AI functionality and may maintain limited operational, abuse-prevention, or legal-compliance records under its applicable terms.

AI output may be inaccurate, incomplete, or inappropriate. Do not rely on it for medical, legal, financial, emergency, or other safety-critical decisions, and verify important academic information against trusted sources.

We use carefully selected categories of service providers to operate HAGWON X:

• Database, authentication, and storage providers: account management, secure sessions, structured learning records, and private file storage.
• Hosting, content-delivery, and security providers: application hosting, network delivery, request processing, and protection against abuse.
• AI service providers: generation of responses from prompts and relevant study content submitted to AI features.
• Payment processing providers: securely process subscription payments and billing; we do not store full payment-card numbers ourselves.
• Communications providers: transactional emails such as verification, password-reset, parent-invitation, and weekly progress-report messages.
• Optional social-login providers: authentication and the basic account information you authorize the provider to share.
• Error-monitoring providers: limited technical diagnostics configured to avoid normal user details, request bodies, and full URLs with query strings.

Providers process information to deliver their services to us and may maintain their own security, legal-compliance, and limited operational records. We may also disclose information when required by law, to protect users or the service, with your direction, or as part of a future financing, reorganization, or transfer subject to appropriate safeguards.

We do not sell or rent personal information and do not use student information for targeted advertising.

HAGWON X is operated from the UAE, while service providers and their infrastructure may process information in other countries. Those countries may have privacy laws different from the laws where you live. We use reputable providers and take reasonable steps to limit transferred information to what is needed for the relevant service.

If you do not want prompt or uploaded-material content processed by an AI provider outside your country, do not submit that content to an AI feature.

• Account and learning data: retained while your account is active and as reasonably necessary to provide and protect the service.
• Uploads: retained until you delete them, close the account, or ask us to delete them, subject to limited backup and provider retention cycles.
• Support and security records: retained as reasonably necessary to resolve the request, prevent abuse, maintain security, and comply with law.
• Billing records: retained as required for accounting, tax, and other legal obligations, even after an account is closed.
• Provider records: may be retained for the periods described in each provider’s applicable terms and privacy materials.

You can permanently delete your account and associated data from Settings in the HAGWON X application. If you cannot access your account, email support@hagwonx.com from the account email. We may verify your identity before acting. Account deletion is permanent. We will delete or de-identify information that is no longer required, except where retention is necessary for security, legal obligations, dispute resolution, or limited backup cycles.

Users aged 18 or older may create their own accounts. Users aged 13–17 may use HAGWON X only with the authorization and supervision of a parent or legal guardian. Children under 13 must not create or use their own HAGWON X account at this stage.

A parent or guardian who believes a child provided information without appropriate authorization should contact support@hagwonx.com. We will investigate and take appropriate steps, including deletion where required.

We use technical and organizational safeguards appropriate to the service, including encrypted HTTPS connections, managed authentication, secure password hashing by our authentication provider, access controls, row-level database security, private file storage, per-user record restrictions, request and file-size limits, AI usage limits, security headers, and limited error monitoring.

No system is completely secure. Use a unique password, protect access to your email account, sign out on shared devices, and notify us promptly if you suspect unauthorized access.

Subject to applicable law, you may ask to access, correct, update, delete, or obtain information about personal data connected to you, and you may object to or request restriction of certain processing. You may also withdraw consent where processing relies on consent.

A parent or guardian can stop weekly progress reports at any time using the unsubscribe link in any report email, or the unsubscribe button their email app shows.

Send requests to support@hagwonx.com. Include your account email and the request, but do not send your password. We may request reasonable verification and may retain information where the law permits or requires it. You may also complain to the competent data-protection authority available to you.

We may update this policy as HAGWON X, its providers, legal structure, or data practices change. We will update the effective date and provide additional notice if a change materially affects users.